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Insights

White Papers

Technical papers on the problems companies meet repeatedly during digital transformation, and the criteria for deciding what to do about them.

Automation
Investing in Business Process Automation: Where to Start
A four-stage diagnostic procedure for selecting automation candidates by the numbers rather than by instinct. It sets out a suitability scorecard, the payback period formula, worked examples by industry, and a pre-launch checklist covering personal data and regulatory requirements.
July 28, 2026Read paper
ERP & Systems
An Ageing Internal System: Repair It or Rebuild It
While the decision between rebuilding and improving is deferred, the cost keeps accumulating. This paper sets out five signals that identify the point of replacement, a method for comparing the cost of keeping against the cost of replacing, and an execution procedure for migrating incrementally instead of rebuilding outright.
July 24, 2026Read paper
Global Growth
Website Localisation: Why Translation Alone Does Not Deliver Results
Sites where overseas traffic has grown but enquiries have not share a common pattern. This paper identifies where drop-off occurs across the three stages of search, trust and response, how to keep brand terminology consistent, and what to check before adding another language.
July 18, 2026Read paper

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